Refunds and Cancellation
Refund, cancellation, and fulfilment policy
NFC Menu provides digital software access. There is no physical shipping fulfilment. Restaurant-facing billing and diner payment responsibility are handled separately and clearly.
Last updated 7 April 2026
A 14-day trial is available before the venue moves onto the paid plan.
If the venue chooses to continue beyond the trial, the standard paid plan is £2,000 installation and £200/month unless a separate written agreement applies.
Monthly subscription charges are billed in advance for continued software access.
Cancellation stops future monthly billing at the next renewal point, but charges already billed for the active period are normally non-refundable unless they were duplicated, incorrect, or unauthorized.
The installation fee becomes non-refundable once implementation work, launch setup, or venue-specific onboarding work has started with the venue's approval.
Material platform billing errors will be corrected promptly, including duplicate charges or clear charging mistakes.
Service suspension for fraud, abuse, or unpaid balances does not create an automatic refund right for work already delivered.
Diners pay restaurants through the restaurant's connected payment account.
Food, drink, service, fulfilment, and venue-quality refunds are handled by the restaurant as merchant of record.
Platform-side escalation support is available when a connected payment reference needs technical review or reconciliation help.